At Fortunkollegiet, we have a residents’ council consisting of at least three members. College residents are eligible to apply for membership of the residents’ council. The elected period of service on the Residents’ Council is one year. It is possible to be re-elected. Posts on the Residents’ Council are unpaid, but reasonable expenses incurred for work carried out in connection with the Residents’ Council are permitted.
The main responsibility of the Residents’ Council is to ensure that Fortunkollegiet is a good place to live, and it is also responsible for reporting on the state of the property’s maintenance, and for ensuring things are done in an orderly manner. The Residents’ Council is the liaison between the college chancellor, the board of directors and students who attend the college.
If the behaviour of another resident is bothering you, we ask that you contact the person concerned before you contact the Residents’ Council, in order to maintain as pleasant an atmosphere as possible. Sometimes a quiet word and friendly smile is all it takes to smooth out a problem. If that doesn’t do the trick, you can then submit a complaint to the Residents’ Council.
The Residents’ Council also has a say in the design of the common rooms and kitchens, and the leisure activities that can be set up, and so on.
The Residents’ Council is also involved in the event of a rent increase.
At the regular resident meetings twice a year, everyone who lives at Fortunkollegiet is entitled to bring up a topic for discussion. Details should be submitted to the Residents’ Council no later than five days before the meeting.
An extraordinary meeting of the residents can be held in the case of urgent matters.
If the Residents’ Council so wishes, Louise Kjeldsen may initiate and/or attend the meetings.
If the behaviour of another resident is bothering you, we would appreciate it if you could talk to the person concerned before contacting the Residents’ Council, in order not to create an unpleasant atmosphere. Sometimes a quiet word and friendly smile is all it takes to smooth out a problem. If that doesn’t do the trick, you can then submit a complaint to the Residents’ Council.
The Residents’ Council also has a say in the design of the common rooms and kitchens, and the leisure activities that can be set up.
Complaints:
If you experience that your co-residents do not observe the house rules of Fortunkollegiet or wish to complain about other matters you have to send a complaint to tofr@unord.dk
In your complaint you are to write the following:
- Your name
- Who you complain about
- Why you complain
When Fortunkollegiet has received your complaint it will be decided who is to deal with the matter. After that the complaint will be dealt with and can result in the following sanctions:
A written warning
Denouncement of lease
Cancellation of lease
At Fortunkollegiet we wish to resolve conflicts through dialogue.
Before you send in a complaint it is useful to study the following advice:
Inform the other party that you are unsatisfied with the conduct in question.
Give the other party an opportunity to come up with his/her version of the matter without you interrupting.
You do not have to agree, just respect and accept what the other party is saying.
Show with your body language that you are listening. Keep eye contact without staring,
Suggest a talk with a representative from the administrative staff at Fortunkollegiet.
If you are dissatisfied with a room inspection or a relocation statement, you must contact Fortunkollegiet’s administration per. mail tofr@unord.dk Upon receipt of your complaint, the Fortun College will process the case. When the case has been completed, Fortunkollegiet will per. mail inform you of the decision of the case.